Webstore Order, payment and delivery terms
1. General Information
Clos Alkio is a winery located in Priorat, Spain, offering high-quality wines through its webstore at www.closalkio.com currently for Spain and Finland. In addition we deliver orders within the EU. For orders placed to EU other than Spain and Finland, please send us an additional e-mail. We deliver orders within EU in accordance with legislation.
By using our website and placing an order, you agree to these terms and conditions. By placing an order, you confirm that you are at least 18 years old, in accordance with legal age restrictions on alcohol.
2. Order Process
- Select the desired products and add them to your shopping cart.
- Please note that the minimum order quantity is 6 bottles, and the total number of bottles must be divisible by 6. We use sturdy, custom-designed 6-bottle boxes to ensure safe transport throughout the delivery chain.
- Proceed to checkout and fill in your shipping information.
- Select a shipping and payment method (see details under “Payment Methods” below).
- Review your order and accept the terms and conditions.
- Confirm your order – a confirmation email will be sent to you.
- If you notice any errors in your order, please contact us immediately at shop@closalkio.com.
3. Pricing
The product price displayed includes applicable tax and other country-specific duties.
Shipping costs are not included in the product price at product page (except wine club membership tasting packs).. Please refer to the shipping cost section below.
The total price may vary depending on the destination country, as VAT is calculated based on the Destination Principle.
The final price, including all taxes and shipping fees, will be displayed at checkout after the delivery address and country have been entered.
We reserve the right to change prices and shipping costs.
4. Payment Methods
In cooperation with Woopayment, a globally recognized and secure payment service provider, we offer the following payment methods:
- Credit and debit cards: American Express, Diners Club, Mastercard, Visa
- Mobile payments: Apple Pay, Google Pay
All payments are processed securely via SSL (Secure Sockets Layer) encryption.
5. Cancellations and Returns
Consumers have the legal right to cancel their order within 14 days of receiving it. The right to cancel applies to unused products in their original packaging.
Conditions and instructions for cancellation:
- The cancellation must be made in writing within 14 days of receiving the product by emailing info@closalkio.com.
- You may also cancel your order before the product is shipped by contacting info@closalkio.com.
- The customer is responsible for the return shipping costs unless otherwise agreed.
- Our products cannot be returned via standard post due to packaging and fragility. The average return cost is approximately €80 and is arranged through our logistics partners. For exact pricing, contact info@closalkio.com.
Please note that the right to return does not apply to:
- Opened or consumed products (e.g., opened wine bottles)
- Products that have been customized or specially prepared at the customer’s request
6. Liability for Defects
If a product is damaged during transport or has any other defect, please contact us immediately after delivery at info@closalkio.com.
7. Delivery
All shipments are carefully and securely packaged to ensure that the wines arrive intact. We use specially designed 6-bottle boxes for optimal protection throughout the delivery chain.
Currently, deliveries are made only to the address specified by the customer. Our logistics partners do not deliver alcoholic beverages to pick up points.
Shipping costs are automatically calculated based on the order size and total weight. On average:
- A bottle of still wine weighs approximately 1.4 kg
- A bottle of sparkling wine weighs approximately 1.6 kg
- A typical 6-bottle box weighs about 8.5–9.5 kg
The exact shipping cost is displayed in the cart once the order contents and delivery address are provided.
Delivery Areas
We deliver to EU countries only. At this time, we do not ship orders outside the EU. Some EU countries may be excluded due to local alcohol regulations.
Delivery Methods
Our logistics partner specializes in the transportation of wine and other alcoholic beverages in Europe.
Available delivery methods depend on the destination and include:
- Home delivery (doorstep delivery)
- Local pickup (limited availability from the winery, by separate agreement)
All deliveries require the recipient to be of legal age. Proof of identity is required upon delivery.
Estimated Delivery Times
- Spain: 2–5 business days from received payment
- Other EU countries: 5–15 business days days from received payment
8. Shipping Costs
Shipping costs depend on the delivery address, country, and selected delivery method. They are automatically added to the cart before payment and clearly shown at checkout before the order is confirmed (excluding wine club membership tasting packs).
9. Delivery Restrictions
We do not deliver to countries where the import of alcohol by private individuals is restricted or prohibited, or where our logistics partners cannot deliver.
10. Tracking and Confirmation
Customers will receive an order confirmation by email, followed by a notification when the order is dispatched.
Updated: April 8, 2025