PRIVACY POLICY – CLOS ALKIO
This Privacy Policy applies to the Clos Alkio at www.closalkio.com. It explains how we collect, use, and protect your personal data, as well as your rights regarding that data. We only collect information that is necessary to process orders and maintain the customer relationship. We never sell your data. You have the right to request access to or deletion of your personal data at any time. All data is processed in accordance with the EU General Data Protection Regulation (GDPR).
1. Data Controller
Clos Alkio S.L.
Tax Identification Number (NIF (Número de Identificación Fiscal): B02629996
Address: Clos Alkio, Caller Saperes 7, 43737 Gratallops, Espanja
email: info@closalkio.com
e-mail: info@closalkio.com
2. Purpose of Data Processing
Personal data is processed for the following purposes:
- Receiving, processing, and delivering orders
- Invoicing and payment processing
- Customer service and communication
- Compliance with legal obligations (e.g., accounting)
- Customer relationship management and marketing communications (only with consent) including Wine Club membership
The following information may be collected and stored in the register:
- First and last name
- Shipping and billing address
- Phone number
- Email address
- Ordered details and purchase history
- Payment information (e.g., payment status – note: credit card numbers are not stored)
4. Data Retention
Personal data is retained for as long as necessary to fulfill the intended purpose or to comply with legal obligations:
- Order information: at least 6 years (according to accounting legislation)
- Customer information: for the duration of the customer relationship or until a deletion request is submitted (unless legal retention obligations prevent deletion)
5. Disclosure of Data to Third Parties
Personal data is only disclosed to trusted partners who process data on behalf of Clos Alkio, including:
- Payment service providers (e.g., Woopayment)
- Shipping partners
- Accounting and financial service providers (only as required by law)
- Authorities (e.g., tax authorities) when legally obligated
All partners are contractually committed to comply with data protection laws. Data will not be transferred outside the EU or EEA without specific consent or a valid legal basis.
6. Principles of Data and Register Protection
The register is stored in secure information systems with restricted access (username and password required).
The website operates over an SSL-encrypted connection.
Only personnel with duties that require access may process the data.
No physical records are kept; all data is stored electronically.
7. Your Rights
You have the following rights:
- The right to access your personal data
- The right to request rectification or deletion of your data
- The right to object to or restrict data processing
- The right to data portability (in accordance with GDPR)
- The Right to object to the use of their data for direct marketing purposes
- The right to lodge a complaint with a supervisory authority (Data Protection Ombudsman)
You may exercise your rights by contacting the person listed in section 9.
8. Links to Third-Party Services
Our website may contain links to third-party services (e.g., payment services, tracking tools, marketing platforms). The privacy practices of these providers are outlined in their respective privacy policies. Examples include: Woopayment: www.woopayment.com/privacy
9. Contact for Privacy Matters
If you have questions about our privacy policy or wish to exercise your rights, please contact us by email:
info@closalkio.com / Judit Llop